An Enterprise Chatbot Builder platform - BotCore
Every bot building platform requires a knowledge base. BotCore’s knowledge base acts like a nerve center for your bots so that they can respond to supported questions and operations that a user requests from it.
As bots thrive on the conversational aspect of communication, it is imperative to define their responses. Acuvate’s BotCore uses Message Definition Language (MDL) to define bot responses.
BotCore have five types/levels of authorization:
Bots can initiate a conversation with users based on business rules and/or triggers. The possibilities of having triggers is numerous.
Like all enterprises and businesses around the world, bots too need to be managed and maintained. BotCore has copious modules, modes and logs to choose from.
This feature lets the bot guide the user during the course of the conversation by providing helpful hints and options. By carefully designing the bot’s conversations, the user can feel in control of the bot, and you can design the bot to take the user in a particular direction that you want.
Create personas with this feature. Having a persona goes a long way in its adoption. The personas let the user think that he is talking to an actual human being rather than a software.
Error messages are often confusing and meaningless. Error handling makes bots more graceful and provides detailed information if the user is stuck at any place.
This feature provides industry standard means of integrating with other applications and databases. You can integrate your bot with practically any LOB systems and extract data from it.
Our bots continuously track the sentiment of user’s phrases. This is tracked and a conversation level sentiment score can be obtained via reports. Use this opportunity to gauge the sentiment level in your organization.
Integrable in both cloud and on-premise environments, BotCore allows you to deploy enterprise chatbots, train, and administer them according to your needs.
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